Customer service is a lost art. As a client of Liberty Network Services, you deserve to be treated special. To prove that, we have certain policies in place which demonstrate how we feel a customer should be treated!

Appointments and deadlines should be kept. We will always try to set reasonable expectations, but sometimes things happen. When we cannot keep a commitment, you deserve a discount. If we are up to two hours late for a service call, you get a 25% discount on labor · If we are more than two hours late, up to eight hours late, you get a 40% discount on labor. · If we are more than eight hours late (one business day), you get a 60% discount on labor.

Service should be reasonable. No one knows everything. There are times when we have to research a problem. You should never pay for ‘on the job training’. If we need to research a problem, you are not billed for that time.

You deserve our full attention. When a technician is being paid to focus on your problem, he should not divert his attention to his cell phone or email. This means that when we are on a customer site, we are not answering the phone, checking email or sending text messages. If something arises where this is necessary, the clock on your bill stops.

You should understand what was done. A technician should not just disappear. We will always attempt to explain what caused the problem as well as how the issue was resolved. If you do not understand something that was done, you deserve an answer.

Your wishes should be respected. The customer is not always right, but the customer does always write the check. If you want something done in a way which may not be prudent, that is your choice. We will attempt to inform you of the risks of your choice, but ultimately (subject to prevailing laws), we will do what you want done.

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