Have you ever considered a website? A website, tied to various social media outlets can be a great tool for maintaining a connection to you customers. But where do you start? How do you design a website? How do you set up your email? What is a domain name?

These are all questions we can help you answer.

Vintage telephone switchboardHow much has your current telephone system changed from the 'modern technology' of the 1920's? If you are using a traditional style telephone system, it may look modern but it really is not all that different from the old-school switchboard.  VOIP, or Voice Over IP, is rapidly overtaking the traditional telephone. Why?

Before we look at 'why' so many people are turning to VOIP, we should look at what we mean by the term VOIP. VOIP, or Voice Over Internet Protocol, allows you to interconnect traditional telephones, traditional-looking telephones and non-traditional devices to communicate using voice, text and video over your internal network as well as the Internet. By using the voice over Internet protocol along with SIP or Session Initiated Protocol, you are able to achieved "unified communications." With unified communications, you literally integrate your voice communications, video communications, text, email, fax, cell-phone and more into one simple interface. What does that mean for the small business? You will have a wealth of features which will enable you to communicate in ways you never imagined.

In many cases, the ability to communicate in new and exciting ways is not as important as the ever present need to reduce costs in a small business. The new SIP protocol combined with VOIP allows the individual and the small business to dramatically reduce their basic telephone costs. Using SIP and the Internet, a small business can integrate all of their sites into one PBX. This will reduce the management costs associated with multiple PBX systems. More importantly, calls between sites will no longer incur costs due to long distance. Calling your branch office in another state is no different than calling the office down the hall.

Because the costs associated with calling remote sites are eliminated, collaboration and productivity will reach new levels!

We know you will have many questions. Please take a look at our VOIP FAQ.  If you have more questions or if you would like to see VOIP in action, please contact us today. We will be happy to show you how VOIP can help save your business as much as 50% on your monthly telephone expenses.

Discover the advantages of 3CX software VoIP IP PABX 3CX Phone System for Windows is an award-winning software-based IP PABX that replaces a traditional proprietary hardware PBX. It is based on the SIP standard and supports most popular SIP phones, VoIP Gateways, VoIP service providers and PSTN phone lines. It is easy to manage by system administrators as it integrates well with Windows Network infrastructure.

Benefits:

• 3CX Phone System can use the existing network and you can do away with phone cables • Easier to install and manage via its web-based management console
• Far less expensive than a hardware-based PABX
• Allows employees to hot-desk and tele-work
• Users can configure their extensions themselves using the self-service User Portal
• Utilize any SIP phone instead of being locked into one vendor
• Receive and make calls via existing phone lines using VoIP Gateways
• Save on call costs with 'out of the box' configurations for popular SIP / VoIP providers Key Features
• 3CX MyPhone – Desktop Call Control
• 3CXPhone for Windows – integrated VoIP SoftPhone • Web-based management console for easier administration
• Unlimited extensions
• BLF - set presence and eliminate phone tag
• MS Outlook / Salesforce.com integration – launch calls directly from your favorite CRM
• Connect branch offices seamlessly
• 3CX Tunnel – for easy remote connections
• Fax server
• Unified Messaging – receive voice mail and fax via email
• Unlimited auto-attendant / digital receptionist
• Phone provisioning
• Paging and intercom
• Call forwarding with advanced rules by caller ID, time and type of call
• Call queuing, recording, conferencing
• Call park & pickup

You can view the brochure (PDF) or download 3CX Phone System for Windows here.

Customer service is a lost art. As a client of Liberty Network Services, you deserve to be treated special. To prove that, we have certain policies in place which demonstrate how we feel a customer should be treated!

Appointments and deadlines should be kept. We will always try to set reasonable expectations, but sometimes things happen. When we cannot keep a commitment, you deserve a discount. If we are up to two hours late for a service call, you get a 25% discount on labor · If we are more than two hours late, up to eight hours late, you get a 40% discount on labor. · If we are more than eight hours late (one business day), you get a 60% discount on labor.

Service should be reasonable. No one knows everything. There are times when we have to research a problem. You should never pay for ‘on the job training’. If we need to research a problem, you are not billed for that time.

You deserve our full attention. When a technician is being paid to focus on your problem, he should not divert his attention to his cell phone or email. This means that when we are on a customer site, we are not answering the phone, checking email or sending text messages. If something arises where this is necessary, the clock on your bill stops.

You should understand what was done. A technician should not just disappear. We will always attempt to explain what caused the problem as well as how the issue was resolved. If you do not understand something that was done, you deserve an answer.

Your wishes should be respected. The customer is not always right, but the customer does always write the check. If you want something done in a way which may not be prudent, that is your choice. We will attempt to inform you of the risks of your choice, but ultimately (subject to prevailing laws), we will do what you want done.

How often do you think about your computers and data?  What would happen to your business if you lost your customer database?  What if you lost your sales records?  What if your computer crashes or your network dies?  What if you just want to learn how to get your business on the Internet?

The big company down the street can afford an entire department of specially trained technicians to manage their computers?  Can you?  Of course not!  You end up piecing together your network with pieces from here and there all along hoping it works for a while.

But, do you really need an entire department of people?  Of course not!  We are your part-time, on-call Information Technology Department.

We can also provide all of your telephone needs. Whether you are looking to reduce your expense on one line or fifty, we can help! As a 3CX partner, we can offer you one of the leading edge VOIP PBX systems on the market. If you are looking for aggressive pricing on dial tone or Internet connectivity, we can help! Please contact us today!